Dr. Rooksana Rajab is the Founder and Director of Resonance Consulting Services, and a strategic advisor, researcher, and recognised expert in organisational development, governance, and systems transformation.

Her work sits at the intersection of leaders, organisations, and ecosystems, with a particular focus on how these interconnected layers shape performance, trust, resilience, and long-term sustainability.

With a Doctorate in Management, Innovation, and Technology, Dr. Rajab combines academic rigour with extensive practical experience. Drawing on systems thinking, complexity theory, governance, and human-centred practice, she helps leaders and organisations navigate complexity, strengthen alignment, and create meaningful, sustainable change.

Over the course of her career, Dr. Rajab has developed a distinct perspective: the challenge facing organisations is not capability—but context.

Her work has evolved from a focus on learning and development to a deeper exploration of:

• organisational systems and culture
• governance and accountability structures
• leadership as a relational and systemic practice

This journey has culminated in the development of Resonant Intelligence – an integrated approach that reframes leadership as the ability to create alignment between:

• what organisations design
• how decisions are made
• and how people experience the system

At the core of this philosophy is a simple principle:

 

“People are not resources to be managed. They are the heartbeat of every system.”

Dr. Rajab’s career spans academia, national policy development, governance, and organisational transformation, giving her a unique perspective on how change happens across interconnected systems.

She began her career in higher education at the University of KwaZulu-Natal before moving into policy development at the South African Qualifications Authority (SAQA), where she contributed during the formative years of the National Qualifications Framework.

Her work has included:

• developing policy and governance frameworks
• supporting large-scale systems change initiatives
• working across education, skills development, and workforce ecosystems
• facilitating collaboration across government, private sector, and non-profit organisations

Her experience also includes leading and contributing to significant national and continental initiatives, including:

• the establishment of the National Association for Social Change Entities (NASCEE)
• the PSET CLOUD project (2018–2023)
• national and continental projects aligned to education, skills, and development

Throughout her career, Dr. Rajab has served in leadership, governance, and strategic advisory roles across national institutions, professional bodies, and education organisations, including:

• Board and EXCO Member, National Skills Authority (NSA)
• Board Member, South African Qualifications Authority (SAQA)
• Board Member, ETDP SETA
• Chairperson, Association of Private Education, Training and Development (APPETD)
• Advisory roles with JET Education Services and other national initiatives

She is currently a Senior Associate of:

• Da Vinci Business School
• JET Education Services
• The Commonwealth of Learning
• Gordon Institute of Business Science
• International Coaching Federation South Africa (ICFSA)

Her current governance and advisory appointments also include:

• Groningen Declaration Network (GDN) Strategic Advisory Council
• Credential Engine Governance Committee
• South African Board for Personnel Practices (SABPP) Professional Registration Committee
• ICFSA Research Executive

As a published researcher, author, and international speaker, Dr. Rajab contributes to global conversations on leadership, governance, systems transformation, and the future of work.

She is a contributing author to “African Leadership – The Time is Now”, a work that repositions leadership through an African, human-centred, and systems-based lens.

Her recent research explores some of the defining leadership challenges of our time, including:

• the impact of digital transformation on human connection
• the role of governance in building trust within systems
• the need for leadership that balances technological advancement with empathy, inclusion, and integrity

She regularly presents at international conferences and contributes to global communities of practice, bringing together research, policy, and practice to advance thinking on organisational development, leadership, and systemic change.

Dr. Rajab’s current work is centred on supporting leaders and organisations to navigate increasing complexity – particularly in environments shaped by:

Digital transformation and artificial intelligence

Hybrid and evolving work environments

Her work helps leaders and organisations:

• strengthen alignment across leadership, organisation, and ecosystem
• build trust through governance and relational practice
• develop leadership that is adaptive, reflective, and human-centred

Alongside her organisational advisory work, Dr. Rajab is an experienced executive coach and Enneagram practitioner. As Executive Officer: Research for the International Coaching Federation South Africa (ICFSA), she continues to contribute to the advancement of coaching practice and research while supporting leaders in developing the awareness and capability needed to navigate complexity.

Resonance is led by Dr. Rooksana Rajab and supported by a trusted network of specialist associates who are engaged according to the needs and complexity of each project.

This network includes experienced practitioners across areas such as:

• organisational development
• research and data analysis
• governance and policy
• social development
• financial and technical systems

Each associate brings deep expertise within their field while working within Resonance’s human-centred, systems-based approach. This flexible model enables us to assemble the right capability for each engagement, responding effectively to complex, multidisciplinary challenges.

Every engagement is led and integrated by Dr. Rajab, ensuring consistency in quality, approach, and strategic direction.